Do You Deliver Exceptional Service? 4 Questions to Ask
Grab a cup of coffee and ask these 4 questions.
What’s YOUR Leadership Challenge?
Tactics to retain top-tier talent.
Are You Persuasive?
How will you persuade YOUR clients?
What’s Your A-ha Factor?
You’re getting ready to pitch a prospective client. You’ve written your proposal, created the best team and highlighted how your product or services will benefit your potential customer. Reviewing your proposal just one last time, you know there’s something else you should do, but you can’t put a finger on it. What on earth is […]
A client ready to expand its reach
The Client: Our client, a real estate management company and owner, was poised for growth in a thriving sector of the industry. The Situation: Although the firm had owned property for a long time, they had not yet established a reputation as a first-class management company. Our client’s goal was to expand its management business—our […]
6 Succession Planning Strategies to Use Now!
60 minutes is all you need to come up with some great ideas for your company’s succession planning! Try a brainstorming session! This is a good way to facilitate meaningful, strategic discussion with your group on a sometimes-tough topic. Typically, I’ll recommend a longer SWOT (strengths, weaknesses, opportunities, threats) session, but this is good […]
Ron Johnson and the Three Ds
Mercifully, it isn’t a singing group. Ron Johnson’s departure as J.C. Penney’s CEO does bring one thing to mind: if you can’t connect to your customers, not much else matters. Did he make changes? Yes. Was he quick? Absolutely. Did Penney’s customers sail along with the changes? Definitely not. This turn of events makes me […]
Got CAM? 3 Sure-Fire Tactics to Make Your Life Easier!
What’s your favorite season of the year? I’d bet not many of us would say “CAM season is it!”. Here are 3 sure-fire tactics you can use NOW to save time on the back end.
7 Things Leaders MUST Have
I admit it: I’m addicted to leadership. One of my favorite, unofficial leadership “mentors” is Jack Welch. Here’s my take on the 7 things Welch says are most important for today’s leaders.
Got Habits? Strategies to Kick-Start 2013 Now
Habits: we all have them. Whether it’s hitting the snooze alarm for just-one-more-minute or grabbing that double espresso before work, it’s the habits we have that make up our daily routine. This year, give your habits a quick jump-start with these 3 tips: Turn your habit around: Recently I was chatting with a colleague who […]