Who do YOU Trust? See our new White Paper!
I was lucky. Early on in my career I worked for a manager whose first task everyday was to get out of her office. No doubt she had piles of paperwork, as we all do. But she made it her mission to go through different departments, chatting with employees, from housekeeping to the front door staff […]
Where did all the customer service go?
So, where did all the customer service go? I’m afraid it’s all gone to the dogs, as the saying goes. Superior, delightful, attentive customer service, that is. Just yesterday, I had an outstandingly difficult customer experience with a major worldwide hotel chain. Routinely confirming my hotel reservation in advance, I discovered that my name had […]
What Does the Fox Say? 4 strategies you can use
Want to make your business communication really stick? Try these 4 tactics you can use today! C’mon, admit it: this is one of those songs that just get stuck in your head, with nearly 400 million viewings, according to YouTube estimates. I don’t think it much matters that this song makes absolutely no sense. What does matter […]
The Dark Side: 4 Sure-Fire Ways to Lose Your Customers
Want to keep the customers you’ve got? Here are four ways NOT to lose your customers. 4. Rely solely on electronics: Sure, almost everyone is connected 24/7 these days, but sometimes you just have to look up from the keyboard. If you really want to differentiate yourself and your company, think about making actual, personal contact with […]
3 Business Tactics I Learned from a Chef
Want to channel your inner Julia Child and help your business? I admit that I’m no stranger to Food TV, however my newest inspiration came from an in-person cooking demonstration given by Chef Zov Karamardian from Zov’s Bistro. You never know where your best business strategies will come from, food included. I am fortunate to […]
What was YOUR First Job?
It was a line straight out of a “B” movie. In fact, the old cult classic movie, “Attack of the Killer Tomatoes” came to mind. Fresh out of college, I walked into a Westside Los Angeles employment agency armed with a theatre degree, confident I was about to land the job of my dreams. The […]
Where Did All the Customer Service Go?
Has it disappeared? Did someone sell it? Perhaps they gave it away. I’m just kidding of course, but the fact is: we’ve gotten used to poor (even just plain lousy) customer service (and customer satisfaction) in business today. Here are 3 solid customer service tips you can use in your company today. In fact, I’ll share […]
Want a More Productive Workplace? 3 Tactics to Get You Started
How productive is your workplace? Today the buzz is not only about productivity, it’s about how it translates to performance. I found some great tactics to get you started in Jones Lang LaSalle’s white paper on the topic: “Workplace Productivity: Workplace Strategy’s Transformative Role”. Here’s my take on their tips: Leverage your workspace: Sure, we […]
What’s YOUR Leadership Challenge?
Tactics to retain top-tier talent.
Are You Persuasive?
How will you persuade YOUR clients?