It’s Turkey Time! 3 Ways to Cure Holiday Distraction
Are you suffering from a little holiday distraction? I don’t know about you, but it’s easy enough to get diverted during the holiday season. If you’ve been shopping (even in the grocery store) lately, you know what I mean-this is the time of year everyone (including me) marvels at how the year just seemed to […]
Customer Service: The Eyes Have It
How do you define exceptional customer service? There’s no doubt that great service begins with our ability to connect with our customers—both internal and external, each and every time. Consider that experts say that it takes us only 2 seconds to decide how we feel about someone and I think you’ll agree that it pays […]
Are You Persuasive?
How will you persuade YOUR clients?
What’s Your A-ha Factor?
You’re getting ready to pitch a prospective client. You’ve written your proposal, created the best team and highlighted how your product or services will benefit your potential customer. Reviewing your proposal just one last time, you know there’s something else you should do, but you can’t put a finger on it. What on earth is […]
Ron Johnson and the Three Ds
Mercifully, it isn’t a singing group. Ron Johnson’s departure as J.C. Penney’s CEO does bring one thing to mind: if you can’t connect to your customers, not much else matters. Did he make changes? Yes. Was he quick? Absolutely. Did Penney’s customers sail along with the changes? Definitely not. This turn of events makes me […]