Where did all the customer service go?
So, where did all the customer service go? I’m afraid it’s all gone to the dogs, as the saying goes. Superior, delightful, attentive customer service, that is. Just yesterday, I had an outstandingly difficult customer experience with a major worldwide hotel chain. Routinely confirming my hotel reservation in advance, I discovered that my name had […]
Want to Turbocharge Your Team? 3 Mistakes NOT to Make!
Just watch one episode of the television show “Undercover Boss´ and you´ll see what successful (and unsuccessful) team motivation looks like. Executives on the program go undercover in their own companies to learn more about their employees, the challenges they face and what motivates them. As we all do, the bosses on the show encounter […]
Real Estate Management: The Adventure! Who Knew?
Did you plan to have a career in property management? I don´t know about you, but I started my career in the hotel field and fell into property management completely by accident, and what an adventure it´s been. Who knew that I´d be fortunate enough to be able to work for excellent companies, meet great […]
Leadership: 4 Sure-Fire Ways to Inspire Your Team
Studies say only 33% of workers are engaged in their jobs these days-understandable due to our topsy-turvy work world, but certainly less than desirable. You´ve heard the saying “it starts at the top”; more and more, I think it actually starts at the bottom. Here are 4 ways to ramp up your leadership skills now: […]