Where did all the customer service go?
So, where did all the customer service go? I’m afraid it’s all gone to the dogs, as the saying goes. Superior, delightful, attentive customer service, that is. Just yesterday, I had an outstandingly difficult customer experience with a major worldwide hotel chain. Routinely confirming my hotel reservation in advance, I discovered that my name had […]
Want a More Productive Workplace? 3 Tactics to Get You Started
How productive is your workplace? Today the buzz is not only about productivity, it’s about how it translates to performance. I found some great tactics to get you started in Jones Lang LaSalle’s white paper on the topic: “Workplace Productivity: Workplace Strategy’s Transformative Role”. Here’s my take on their tips: Leverage your workspace: Sure, we […]
What’s YOUR Leadership Challenge?
Tactics to retain top-tier talent.
Leadership: 4 Sure-Fire Ways to Inspire Your Team
Studies say only 33% of workers are engaged in their jobs these days-understandable due to our topsy-turvy work world, but certainly less than desirable. You´ve heard the saying “it starts at the top”; more and more, I think it actually starts at the bottom. Here are 4 ways to ramp up your leadership skills now: […]