It’s Turkey Time! 3 Ways to Cure Holiday Distraction
Are you suffering from a little holiday distraction? I don’t know about you, but it’s easy enough to get diverted during the holiday season. If you’ve been shopping (even in the grocery store) lately, you know what I mean-this is the time of year everyone (including me) marvels at how the year just seemed to […]
Where did all the customer service go?
So, where did all the customer service go? I’m afraid it’s all gone to the dogs, as the saying goes. Superior, delightful, attentive customer service, that is. Just yesterday, I had an outstandingly difficult customer experience with a major worldwide hotel chain. Routinely confirming my hotel reservation in advance, I discovered that my name had […]
The Dark Side: 4 Sure-Fire Ways to Lose Your Customers
Want to keep the customers you’ve got? Here are four ways NOT to lose your customers. 4. Rely solely on electronics: Sure, almost everyone is connected 24/7 these days, but sometimes you just have to look up from the keyboard. If you really want to differentiate yourself and your company, think about making actual, personal contact with […]
3 Business Tactics I Learned from a Chef
Want to channel your inner Julia Child and help your business? I admit that I’m no stranger to Food TV, however my newest inspiration came from an in-person cooking demonstration given by Chef Zov Karamardian from Zov’s Bistro. You never know where your best business strategies will come from, food included. I am fortunate to […]
Where Did All the Customer Service Go?
Has it disappeared? Did someone sell it? Perhaps they gave it away. I’m just kidding of course, but the fact is: we’ve gotten used to poor (even just plain lousy) customer service (and customer satisfaction) in business today. Here are 3 solid customer service tips you can use in your company today. In fact, I’ll share […]