It’s a whole new (leadership) world!
What a pleasure working with this talented leadership group in Mumbai, India!
Need a killer meeting? 7 strategies you can use
Do you dread the thought of going into yet another meeting? You’re not alone. Even the most seasoned executives feel their stomachs clench at the prospect of a challenging meeting. No matter how many (or how few) participants you have, just getting everyone on the same page at the same time can be a major […]
Where did all the customer service go?
So, where did all the customer service go? I’m afraid it’s all gone to the dogs, as the saying goes. Superior, delightful, attentive customer service, that is. Just yesterday, I had an outstandingly difficult customer experience with a major worldwide hotel chain. Routinely confirming my hotel reservation in advance, I discovered that my name had […]
Do You Deliver Exceptional Service? 4 Questions to Ask
Grab a cup of coffee and ask these 4 questions.
7 Things Leaders MUST Have
I admit it: I’m addicted to leadership. One of my favorite, unofficial leadership “mentors” is Jack Welch. Here’s my take on the 7 things Welch says are most important for today’s leaders.