Need a killer meeting? 7 strategies you can use
Do you dread the thought of going into yet another meeting? You’re not alone. Even the most seasoned executives feel their stomachs clench at the prospect of a challenging meeting. No matter how many (or how few) participants you have, just getting everyone on the same page at the same time can be a major […]
Got Conflict? 5 Strategies to Help You SOLVE It
It’s been a Friday. It isn’t even 9 am and you just want to put your head in your hands. On your way in the door, you hear two of your top managers in the midst of a verbal tussle. Immediately you see an email from your accounting manager regarding a missed deadline. And before […]
Want to Win at Negotiating? Top 10 Tactics
Do you need negotiating tactics and strategies you can use today? Here are my top 10. No matter what business you’re in, you likely have to negotiate, every day. We’re all so hyper-connected these days that it’s easy to overlook the impact of a few essentials for negotiating. What are yours? 1. Do your homework. […]
Who do YOU Trust? See our new White Paper!
I was lucky. Early on in my career I worked for a manager whose first task everyday was to get out of her office. No doubt she had piles of paperwork, as we all do. But she made it her mission to go through different departments, chatting with employees, from housekeeping to the front door staff […]
What Does the Fox Say? 4 strategies you can use
Want to make your business communication really stick? Try these 4 tactics you can use today! C’mon, admit it: this is one of those songs that just get stuck in your head, with nearly 400 million viewings, according to YouTube estimates. I don’t think it much matters that this song makes absolutely no sense. What does matter […]
The Dark Side: 4 Sure-Fire Ways to Lose Your Customers
Want to keep the customers you’ve got? Here are four ways NOT to lose your customers. 4. Rely solely on electronics: Sure, almost everyone is connected 24/7 these days, but sometimes you just have to look up from the keyboard. If you really want to differentiate yourself and your company, think about making actual, personal contact with […]
Customer Service: The Eyes Have It
How do you define exceptional customer service? There’s no doubt that great service begins with our ability to connect with our customers—both internal and external, each and every time. Consider that experts say that it takes us only 2 seconds to decide how we feel about someone and I think you’ll agree that it pays […]
Do You Deliver Exceptional Service? 4 Questions to Ask
Grab a cup of coffee and ask these 4 questions.
What’s YOUR Leadership Challenge?
Tactics to retain top-tier talent.
3 Tips to Power Up Your Pitch
You´re on the way to pitch your services to a promising prospective client. As you step out of the car, you feel a trickle of sweat making its way down your spine. In fact, you´re just a little bit dizzy. Nervously adjusting your new suit, you grasp the problem: You hate making presentations. For many […]