Customer Service: The Eyes Have It
How do you define exceptional customer service? There’s no doubt that great service begins with our ability to connect with our customers—both internal and external, each and every time. Consider that experts say that it takes us only 2 seconds to decide how we feel about someone and I think you’ll agree that it pays […]
Great resources if you’re just starting out
If you’re a college student just starting out, or even if you already have a job and are looking for additional resources, try the Student Newsletter available through IREM. Here’s the link to the current edition: http://www.irem.org/getrealgetready/IREM_Newsletter/currentIssue.cfm