The Secret to Laser-Focus? Don’t Avoid the Trees
It can be tough to laser-focus on new strategies at this time of the year. If you’ve traveled lately, you know what I mean. On a recent flight overseas, I found myself intently focused on my seat. Well, actually, on the seat in front of me. With the screen barely a foot away, even movie […]
Do They Love Ya? 4 Talent Retention Mistakes to Avoid
Who doesn’t want to retain top talent?.
Got Conflict? 5 Strategies to Help You SOLVE It
It’s been a Friday. It isn’t even 9 am and you just want to put your head in your hands. On your way in the door, you hear two of your top managers in the midst of a verbal tussle. Immediately you see an email from your accounting manager regarding a missed deadline. And before […]
Where did all the customer service go?
So, where did all the customer service go? I’m afraid it’s all gone to the dogs, as the saying goes. Superior, delightful, attentive customer service, that is. Just yesterday, I had an outstandingly difficult customer experience with a major worldwide hotel chain. Routinely confirming my hotel reservation in advance, I discovered that my name had […]
The Dark Side: 4 Sure-Fire Ways to Lose Your Customers
Want to keep the customers you’ve got? Here are four ways NOT to lose your customers. 4. Rely solely on electronics: Sure, almost everyone is connected 24/7 these days, but sometimes you just have to look up from the keyboard. If you really want to differentiate yourself and your company, think about making actual, personal contact with […]
Do You Deliver Exceptional Service? 4 Questions to Ask
Grab a cup of coffee and ask these 4 questions.
What’s Your A-ha Factor?
You’re getting ready to pitch a prospective client. You’ve written your proposal, created the best team and highlighted how your product or services will benefit your potential customer. Reviewing your proposal just one last time, you know there’s something else you should do, but you can’t put a finger on it. What on earth is […]
3 Tips to Power Up Your Pitch
You´re on the way to pitch your services to a promising prospective client. As you step out of the car, you feel a trickle of sweat making its way down your spine. In fact, you´re just a little bit dizzy. Nervously adjusting your new suit, you grasp the problem: You hate making presentations. For many […]
Oh, the Places You’ll Go!
From Peru to Portugal, and Russia to The Republic of Georgia, 2011 brought me a wealth of opportunities to not only travel to new lands, but to broaden my own business perspective. Not surprisingly-I find that professionals around the globe are much the same as they are here in the U.S. Even if faraway travel […]
Marketing is Everything; Marketing Vacant Spaces
Picture this: you´re a prospective tenant looking for space in a large regional mall. While you´re waiting for the leasing agent, you decide to walk around to get a sense of the mall. Your first impression is that it´s very quiet and very vacant-there seem to be few shoppers, and many dark spaces. As you […]