Need a killer meeting? 7 strategies you can use
Do you dread the thought of going into yet another meeting? You’re not alone. Even the most seasoned executives feel their stomachs clench at the prospect of a challenging meeting. No matter how many (or how few) participants you have, just getting everyone on the same page at the same time can be a major […]
How can YOU hire the best team? See our new White Paper!
It’s been a Monday. You haven’t even had your coffee yet and you just want to put your head in your hands. On your way into the office, one of your managers located in another city called to say she just fired her assistant—over the phone. As you turn on your computer, you hear two […]
Want to develop new business NOW? 3 lessons from the road
Like many of us, I´ve logged a fair amount of travel time this year. No matter whether you´re on an airplane on the way to a client visit or in your car on the way to a property, you might as well make the most of it. I admit that for me, almost anything is […]
Got Conflict? 5 Strategies to Help You SOLVE It
It’s been a Friday. It isn’t even 9 am and you just want to put your head in your hands. On your way in the door, you hear two of your top managers in the midst of a verbal tussle. Immediately you see an email from your accounting manager regarding a missed deadline. And before […]
Want to Win at Negotiating? Top 10 Tactics
Do you need negotiating tactics and strategies you can use today? Here are my top 10. No matter what business you’re in, you likely have to negotiate, every day. We’re all so hyper-connected these days that it’s easy to overlook the impact of a few essentials for negotiating. What are yours? 1. Do your homework. […]
Who do YOU Trust? See our new White Paper!
I was lucky. Early on in my career I worked for a manager whose first task everyday was to get out of her office. No doubt she had piles of paperwork, as we all do. But she made it her mission to go through different departments, chatting with employees, from housekeeping to the front door staff […]
Where did all the customer service go?
So, where did all the customer service go? I’m afraid it’s all gone to the dogs, as the saying goes. Superior, delightful, attentive customer service, that is. Just yesterday, I had an outstandingly difficult customer experience with a major worldwide hotel chain. Routinely confirming my hotel reservation in advance, I discovered that my name had […]
What Does the Fox Say? 4 strategies you can use
Want to make your business communication really stick? Try these 4 tactics you can use today! C’mon, admit it: this is one of those songs that just get stuck in your head, with nearly 400 million viewings, according to YouTube estimates. I don’t think it much matters that this song makes absolutely no sense. What does matter […]
The Dark Side: 4 Sure-Fire Ways to Lose Your Customers
Want to keep the customers you’ve got? Here are four ways NOT to lose your customers. 4. Rely solely on electronics: Sure, almost everyone is connected 24/7 these days, but sometimes you just have to look up from the keyboard. If you really want to differentiate yourself and your company, think about making actual, personal contact with […]
3 Business Tactics I Learned from a Chef
Want to channel your inner Julia Child and help your business? I admit that I’m no stranger to Food TV, however my newest inspiration came from an in-person cooking demonstration given by Chef Zov Karamardian from Zov’s Bistro. You never know where your best business strategies will come from, food included. I am fortunate to […]