What was YOUR First Job?
It was a line straight out of a “B” movie. In fact, the old cult classic movie, “Attack of the Killer Tomatoes” came to mind. Fresh out of college, I walked into a Westside Los Angeles employment agency armed with a theatre degree, confident I was about to land the job of my dreams. The […]
Customer Service: The Eyes Have It
How do you define exceptional customer service? There’s no doubt that great service begins with our ability to connect with our customers—both internal and external, each and every time. Consider that experts say that it takes us only 2 seconds to decide how we feel about someone and I think you’ll agree that it pays […]
Where Did All the Customer Service Go?
Has it disappeared? Did someone sell it? Perhaps they gave it away. I’m just kidding of course, but the fact is: we’ve gotten used to poor (even just plain lousy) customer service (and customer satisfaction) in business today. Here are 3 solid customer service tips you can use in your company today. In fact, I’ll share […]
Socialnomics? Find out here!
Think about it. Experts estimate that 80% of Twitter usage alone is on mobile devices. We all can–and do–update anywhere, anytime, all of the time. How does that affect our customers, and our business strategies? I think you’ll enjoy seeing some of the social media statistics in Erik Qualman’s video “Socialnomics”. What do you think? […]
Want a More Productive Workplace? 3 Tactics to Get You Started
How productive is your workplace? Today the buzz is not only about productivity, it’s about how it translates to performance. I found some great tactics to get you started in Jones Lang LaSalle’s white paper on the topic: “Workplace Productivity: Workplace Strategy’s Transformative Role”. Here’s my take on their tips: Leverage your workspace: Sure, we […]
Do You Deliver Exceptional Service? 4 Questions to Ask
Grab a cup of coffee and ask these 4 questions.
What’s YOUR Leadership Challenge?
Tactics to retain top-tier talent.
Are You Persuasive?
How will you persuade YOUR clients?
What’s Your A-ha Factor?
You’re getting ready to pitch a prospective client. You’ve written your proposal, created the best team and highlighted how your product or services will benefit your potential customer. Reviewing your proposal just one last time, you know there’s something else you should do, but you can’t put a finger on it. What on earth is […]
A client ready to expand its reach
The Client: Our client, a real estate management company and owner, was poised for growth in a thriving sector of the industry. The Situation: Although the firm had owned property for a long time, they had not yet established a reputation as a first-class management company. Our client’s goal was to expand its management business—our […]