The Secret to Laser-Focus? Don’t Avoid the Trees
It can be tough to laser-focus on new strategies at this time of the year. If you’ve traveled lately, you know what I mean. On a recent flight overseas, I found myself intently focused on my seat. Well, actually, on the seat in front of me. With the screen barely a foot away, even movie […]
Do They Love Ya? 4 Talent Retention Mistakes to Avoid
Who doesn’t want to retain top talent?.
Getting to YES: How to Make Your Pitch Perfect
Looking for your perfect elevator pitch? Perusing the New York Times one Sunday morning, I mused for a moment about an ad for a Knife Coach (for those short on cooking abilities), a Life Coach (just in case you’re missing life skills) and a Wantologist (to help you figure out what you want). Who knew? […]
It’s Turkey Time! 3 Ways to Cure Holiday Distraction
Are you suffering from a little holiday distraction? I don’t know about you, but it’s easy enough to get diverted during the holiday season. If you’ve been shopping (even in the grocery store) lately, you know what I mean-this is the time of year everyone (including me) marvels at how the year just seemed to […]
It’s a whole new (leadership) world!
What a pleasure working with this talented leadership group in Mumbai, India!
Want to develop new business NOW? 3 lessons from the road
Like many of us, I´ve logged a fair amount of travel time this year. No matter whether you´re on an airplane on the way to a client visit or in your car on the way to a property, you might as well make the most of it. I admit that for me, almost anything is […]
Got Conflict? 5 Strategies to Help You SOLVE It
It’s been a Friday. It isn’t even 9 am and you just want to put your head in your hands. On your way in the door, you hear two of your top managers in the midst of a verbal tussle. Immediately you see an email from your accounting manager regarding a missed deadline. And before […]
Want to Win at Negotiating? Top 10 Tactics
Do you need negotiating tactics and strategies you can use today? Here are my top 10. No matter what business you’re in, you likely have to negotiate, every day. We’re all so hyper-connected these days that it’s easy to overlook the impact of a few essentials for negotiating. What are yours? 1. Do your homework. […]
Who do YOU Trust? See our new White Paper!
I was lucky. Early on in my career I worked for a manager whose first task everyday was to get out of her office. No doubt she had piles of paperwork, as we all do. But she made it her mission to go through different departments, chatting with employees, from housekeeping to the front door staff […]
Where did all the customer service go?
So, where did all the customer service go? I’m afraid it’s all gone to the dogs, as the saying goes. Superior, delightful, attentive customer service, that is. Just yesterday, I had an outstandingly difficult customer experience with a major worldwide hotel chain. Routinely confirming my hotel reservation in advance, I discovered that my name had […]