What Does the Fox Say? 4 strategies you can use
Want to make your business communication really stick? Try these 4 tactics you can use today! C’mon, admit it: this is one of those songs that just get stuck in your head, with nearly 400 million viewings, according to YouTube estimates. I don’t think it much matters that this song makes absolutely no sense. What does matter […]
The Dark Side: 4 Sure-Fire Ways to Lose Your Customers
Want to keep the customers you’ve got? Here are four ways NOT to lose your customers. 4. Rely solely on electronics: Sure, almost everyone is connected 24/7 these days, but sometimes you just have to look up from the keyboard. If you really want to differentiate yourself and your company, think about making actual, personal contact with […]
3 Business Tactics I Learned from a Chef
Want to channel your inner Julia Child and help your business? I admit that I’m no stranger to Food TV, however my newest inspiration came from an in-person cooking demonstration given by Chef Zov Karamardian from Zov’s Bistro. You never know where your best business strategies will come from, food included. I am fortunate to […]
Customer Service: The Eyes Have It
How do you define exceptional customer service? There’s no doubt that great service begins with our ability to connect with our customers—both internal and external, each and every time. Consider that experts say that it takes us only 2 seconds to decide how we feel about someone and I think you’ll agree that it pays […]
Where Did All the Customer Service Go?
Has it disappeared? Did someone sell it? Perhaps they gave it away. I’m just kidding of course, but the fact is: we’ve gotten used to poor (even just plain lousy) customer service (and customer satisfaction) in business today. Here are 3 solid customer service tips you can use in your company today. In fact, I’ll share […]
Socialnomics? Find out here!
Think about it. Experts estimate that 80% of Twitter usage alone is on mobile devices. We all can–and do–update anywhere, anytime, all of the time. How does that affect our customers, and our business strategies? I think you’ll enjoy seeing some of the social media statistics in Erik Qualman’s video “Socialnomics”. What do you think? […]
Do You Deliver Exceptional Service? 4 Questions to Ask
Grab a cup of coffee and ask these 4 questions.
Are You Persuasive?
How will you persuade YOUR clients?
What’s Your A-ha Factor?
You’re getting ready to pitch a prospective client. You’ve written your proposal, created the best team and highlighted how your product or services will benefit your potential customer. Reviewing your proposal just one last time, you know there’s something else you should do, but you can’t put a finger on it. What on earth is […]
Ron Johnson and the Three Ds
Mercifully, it isn’t a singing group. Ron Johnson’s departure as J.C. Penney’s CEO does bring one thing to mind: if you can’t connect to your customers, not much else matters. Did he make changes? Yes. Was he quick? Absolutely. Did Penney’s customers sail along with the changes? Definitely not. This turn of events makes me […]