The Secret to Laser-Focus? Don’t Avoid the Trees
It can be tough to laser-focus on new strategies at this time of the year. If you’ve traveled lately, you know what I mean. On a recent flight overseas, I found myself intently focused on my seat. Well, actually, on the seat in front of me. With the screen barely a foot away, even movie […]
Do They Love Ya? 4 Talent Retention Mistakes to Avoid
Who doesn’t want to retain top talent?.
Getting to YES: How to Make Your Pitch Perfect
Looking for your perfect elevator pitch? Perusing the New York Times one Sunday morning, I mused for a moment about an ad for a Knife Coach (for those short on cooking abilities), a Life Coach (just in case you’re missing life skills) and a Wantologist (to help you figure out what you want). Who knew? […]
It’s Turkey Time! 3 Ways to Cure Holiday Distraction
Are you suffering from a little holiday distraction? I don’t know about you, but it’s easy enough to get diverted during the holiday season. If you’ve been shopping (even in the grocery store) lately, you know what I mean-this is the time of year everyone (including me) marvels at how the year just seemed to […]
It’s a whole new (leadership) world!
What a pleasure working with this talented leadership group in Mumbai, India!
Need a killer meeting? 7 strategies you can use
Do you dread the thought of going into yet another meeting? You’re not alone. Even the most seasoned executives feel their stomachs clench at the prospect of a challenging meeting. No matter how many (or how few) participants you have, just getting everyone on the same page at the same time can be a major […]
How can YOU hire the best team? See our new White Paper!
It’s been a Monday. You haven’t even had your coffee yet and you just want to put your head in your hands. On your way into the office, one of your managers located in another city called to say she just fired her assistant—over the phone. As you turn on your computer, you hear two […]
Got Conflict? 5 Strategies to Help You SOLVE It
It’s been a Friday. It isn’t even 9 am and you just want to put your head in your hands. On your way in the door, you hear two of your top managers in the midst of a verbal tussle. Immediately you see an email from your accounting manager regarding a missed deadline. And before […]
Who do YOU Trust? See our new White Paper!
I was lucky. Early on in my career I worked for a manager whose first task everyday was to get out of her office. No doubt she had piles of paperwork, as we all do. But she made it her mission to go through different departments, chatting with employees, from housekeeping to the front door staff […]
Where did all the customer service go?
So, where did all the customer service go? I’m afraid it’s all gone to the dogs, as the saying goes. Superior, delightful, attentive customer service, that is. Just yesterday, I had an outstandingly difficult customer experience with a major worldwide hotel chain. Routinely confirming my hotel reservation in advance, I discovered that my name had […]