The Secret to Laser-Focus? Don’t Avoid the Trees
It can be tough to laser-focus on new strategies at this time of the year. If you’ve traveled lately, you know what I mean. On a recent flight overseas, I found myself intently focused on my seat. Well, actually, on the seat in front of me. With the screen barely a foot away, even movie […]
Do They Love Ya? 4 Talent Retention Mistakes to Avoid
Who doesn’t want to retain top talent?.
It’s a whole new (leadership) world!
What a pleasure working with this talented leadership group in Mumbai, India!
How can YOU hire the best team? See our new White Paper!
It’s been a Monday. You haven’t even had your coffee yet and you just want to put your head in your hands. On your way into the office, one of your managers located in another city called to say she just fired her assistant—over the phone. As you turn on your computer, you hear two […]
Want to develop new business NOW? 3 lessons from the road
Like many of us, I´ve logged a fair amount of travel time this year. No matter whether you´re on an airplane on the way to a client visit or in your car on the way to a property, you might as well make the most of it. I admit that for me, almost anything is […]
Got Conflict? 5 Strategies to Help You SOLVE It
It’s been a Friday. It isn’t even 9 am and you just want to put your head in your hands. On your way in the door, you hear two of your top managers in the midst of a verbal tussle. Immediately you see an email from your accounting manager regarding a missed deadline. And before […]
Where did all the customer service go?
So, where did all the customer service go? I’m afraid it’s all gone to the dogs, as the saying goes. Superior, delightful, attentive customer service, that is. Just yesterday, I had an outstandingly difficult customer experience with a major worldwide hotel chain. Routinely confirming my hotel reservation in advance, I discovered that my name had […]
Customer Service: The Eyes Have It
How do you define exceptional customer service? There’s no doubt that great service begins with our ability to connect with our customers—both internal and external, each and every time. Consider that experts say that it takes us only 2 seconds to decide how we feel about someone and I think you’ll agree that it pays […]
Want a More Productive Workplace? 3 Tactics to Get You Started
How productive is your workplace? Today the buzz is not only about productivity, it’s about how it translates to performance. I found some great tactics to get you started in Jones Lang LaSalle’s white paper on the topic: “Workplace Productivity: Workplace Strategy’s Transformative Role”. Here’s my take on their tips: Leverage your workspace: Sure, we […]
What’s YOUR Leadership Challenge?
Tactics to retain top-tier talent.